Operations · Business Analysis · Process Improvement Paris, France 🌸

VigneshwariNalla

4+ years making sense of how organisations work.

Across healthcare, HR tech, and financial services, I've spent most of my time figuring out why processes break and how to make them better. Now I'm in Paris, adding data analytics to that toolkit.

this is a story, not a résumé
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Presenting at KEDGE

presenting at KEDGE ✨

KEDGE Business School

bordeaux chapter 🌸

Paris chapter

paris chapter ✨

curiosity became a career by accident ✨

A little about me

📍 Based in Paris, France

MSc Data Analytics for Business
KEDGE Business School, France · 2025–2027

🌍 Languages

TeluguNative
EnglishProfessional Working
HindiProfessional Working
FrenchA2 · Learning 🇫🇷
✦ Worked across healthcare, HR tech & financial services
✦ Currently based in Paris
✦ Learning French 🇫🇷
✦ Enjoy process improvement projects
✦ Curious about how systems work

Not just an analyst.
Someone who likes solving problems.

I never planned on working in analytics. What interested me was understanding why things weren't working. Why a process kept failing. Why the numbers didn't match. Why one team moved quickly while another got stuck.

I started in healthcare operations, processing claims and writing reports. After a while, I realised I was more interested in how those processes were designed than in just completing the work. So I started paying closer attention to that.

"I became more interested in improving processes than just following them." ↳ Curiosity is what started it all.

Over time that led me toward process improvement, reporting, and eventually data analytics. I moved to Paris to study at KEDGE because I wanted to get more formal with the data side of things. That's what I'm doing now.

Curiosity got me here. It's still what drives me today.

By the numbers

A few things
worth noting

0

Years Experience

across 3 industries

0

Fewer Discrepancies

TriNet & Optum

0

Faster Resolution

through workflow redesign

0

Claims / Month

understood, not just processed

✿ ❀ ✿ ❀ ✿

Portfolio projects

Work I've built
& documented

"Projects with real deliverables: dashboards, SQL, documentation. Things you can open and explore."

SQL · Power BI
Healthcare Claims Analytics Q1 Q2 Q3 ↑ Q4 Q5 rejection peak ↓ claim volume · denial trends

Healthcare Operations · SQL · Power BI

01

Healthcare Claims Analytics Dashboard

ResultEnd-to-end claims pipeline visibility across denial trends, SLA breaches, and root cause categories

The Problem

Claims teams had no clear view of why denial rates were spiking. Decisions were reactive. Bottlenecks weren't spotted until SLA breaches had already happened.

My Approach

SQL-based data modelling to track claim volumes, denial rates, and root cause categories. Power BI dashboard for operations managers to monitor pipeline health daily and catch at-risk claims early.

↳ "Built from 2+ years inside claims operations. This is lived experience, not sample data."

GitHub Docs
Excel · Power BI
HR Operations Dashboard SLA 93% Resolved Escalated Pending ticket resolution · SLA tracking

HR Technology · Excel · Power BI

02

HR Operations Analytics Dashboard

ResultHRIS ticket pipeline tracked end-to-end: resolution times, SLA compliance, and escalation patterns by team

The Problem

HR support desks deal with high volumes of employee requests but often have no way to see where tickets are getting stuck, which teams are missing SLA, or where things tend to go wrong.

My Approach

Excel Power Query for data preparation. Power BI for reporting: ticket volumes, resolution time, SLA performance by category, and escalation rates across HRIS environments.

↳ "Turning HRIS operational patterns into decisions."

GitHub Docs
SQL · Power BI
Project Performance Dashboard Alpha Beta Gamma On Track ✓ At Risk ⚠ Delayed ✗ executive reporting · project health

Project Analytics · SQL · Power BI

03

Project Performance Dashboard

ResultPortfolio-wide project health at a glance: budget variance, timeline slippage, and resource utilisation by project

The Problem

Project managers and executives had no single view across their portfolio. By the time budget overruns or delays were visible, it was often too late to adjust course.

My Approach

SQL data modelling across budget, timeline, and resource data. Power BI dashboard with RAG status, milestone tracking, burn rate monitoring, and drill-through by project and team.

↳ "Seeing the full picture early makes the difference."

GitHub Docs
✿ ❀ ✿ ❀ ✿

Career journey

The chapters
that shaped me

"Each role changed something about how I see organisations. Not just what I know how to do."

2020

Legato Health Technologies

Claims Operations Associate

Dec 2020 – Dec 2021 · Hyderabad

Processed 500+ Medicare and Medicaid claims a month. The volume was high, but what stuck with me was learning to read the patterns inside it. A COB dispute was rarely just a ticket. It usually pointed to something breaking between two systems upstream.

I started noticing patterns before I had a name for what I was doing.
500+ claims/monthHIPAA complianceCOB analysis
chapter 1:
learn to see
clearly ✨
2022

Northern Trust Corporation

Operations Analyst

Jan – May 2022 · Pune

Financial operations in a tightly regulated environment. Monitored KPIs, prepared exception reports, and reconciled daily transaction data. Precision here wasn't optional. A missed flag meant a real consequence downstream.

A well-structured report can surface a problem before it becomes a crisis.
KPI monitoringSLA complianceException reporting
2022

Optum Global Solutions

Senior Operations Analyst

Sep 2022 – Jul 2024 · Hyderabad

Audited 100+ claims weekly across UHC and Aetna portfolios. Built rejection-trend tracking. Delivered SLA and exception reports for three team leads. I started to see that most errors in our workflow weren't random. They came back to the same design gaps, over and over.

Most recurring errors trace back to a process gap, not just a human one.
~20% fewer errorsTrend trackingSLA reporting
biggest
growth
chapter 🌱
2024

TriNet Zenefits

Benefits Operations Administrator

Aug 2024 – Apr 2025 · Hyderabad

Managed a 50-client HRIS portfolio across 10+ system integrations. Designed standardised escalation workflows. Maintained 100% regulatory accuracy across ACA and COBRA compliance. Reduced processing discrepancies by 20% and improved resolution times by 35%.

When systems talk to each other, the gaps between them are where things go wrong.
20% fewer discrepancies35% faster resolution50 clients
2025

KEDGE Business School 🇫🇷

MSc Data Analytics for Business

Aug 2025 – Feb 2027 · Bordeaux, France

I moved to France to study at KEDGE because I wanted to build the data side of my work more formally. Studying in Bordeaux, now based in Paris. The courses are covering SQL, Python, Azure ML, and business strategy. It's the right next step for where I want to go.

I wanted to be more precise with data. So I went and learned how.
SQL · PythonPower BIAzure MLInternational experience
current
chapter ✈️
🔭

Next Chapter

Looking for internship or full-time roles in operations, business analysis, process improvement, or analytics across France and the EU. I'm particularly interested in teams where understanding how work flows matters as much as getting it done.

Why teams hire me

What I bring
to a team

I've worked in healthcare, HR tech, and financial services. Different industries, but often the same challenge: understanding what's causing problems and finding practical ways to fix them.

🔍

I Like Finding the Cause

Most operational issues don't appear out of nowhere. I enjoy digging into processes, spotting where things break down, and understanding what's really causing the problem.

↳ Often the issue isn't where it first appears.

⚙️

I Improve the Way Work Gets Done

I've worked on reducing discrepancies, improving turnaround times, and creating clearer workflows. Small process changes can make a big difference when they're applied in the right place.

↳ Good processes make everyone's job easier.

📊

I Turn Data Into Decisions

I use reporting and dashboards to help teams understand what's happening and where attention is needed. The goal isn't more data. It's better decisions.

↳ Numbers are useful when they lead to action.

🤝

I Work Across Teams

Many operational problems happen between teams, systems, or handoffs. I'm comfortable working with different stakeholders and connecting information across functions.

↳ Most bottlenecks hide between teams, not inside them.

Skills & tools

Not a list of tools.
A way of working.

"I usually start by asking what a process is supposed to do, and where it's falling short. The tools come after that." ↳ the thinking comes first.
🗂

Operational Problem Solving

  • Process Mapping & Improvement
  • Root Cause Analysis
  • Workflow Standardisation
  • SLA Monitoring & Compliance
  • Exception Management

what I do when things break

📊

Analysis & Reporting

  • SQL & Data Querying
  • Power BI · Tableau
  • Excel: Pivots, Power Query
  • KPI & Performance Reporting
  • Data Reconciliation

how I make patterns visible

🏥

Domain Knowledge

  • Healthcare Ops (UHC, Aetna)
  • HIPAA · ACA · COBRA
  • HR Technology & Benefits Admin
  • Financial Operations
  • Salesforce · ServiceNow · JIRA

industries I've worked inside

🤝

Working With People

  • Stakeholder Communication
  • Cross-functional Collaboration
  • Documentation & Handoffs
  • Multi-client Portfolio Management

how I work alongside teams

🌱

Growing In

  • Python: Pandas, NumPy
  • Azure ML & AI Fundamentals
  • Business Strategy (MSc)
  • French: A2, en progrès 🇫🇷

what this chapter is adding

📜

Certifications

  • Professional Scrum Master I
  • Microsoft Azure AI Fundamentals
  • Introduction to Tableau
  • Treasury & International Banking

learning on purpose

Education

Where I've
studied

🎓

KEDGE Business School, France

MSc Data Analytics for Business

Bordeaux & Paris · 2025–2027

📚

Dr. B.R. Ambedkar Open University

Master of Commerce

Accounting & Finance · 2021–2023

📖

Andhra Mahila Sabha

Bachelor of Commerce

Business & Commerce · 2017–2020

✿ ❀ ✿ ❀ ✿

Let's connect

Before you go...

📎
Curriculum Vitae, Vigneshwari Nalla
Operations & Analytics · Paris, France
V
🌸PARIS 2026

✈ Posted from Paris, France

To: Future Team

✦ break the seal to open ✦

Dear Hiring Manager,

Before you go, can we have a quick conversation? Whether it's about a role, a project, or simply exchanging ideas, I'd love to connect.

Looking forward to hearing from you.

✉vigna2408@gmail.com
📞+33 780 718 104
📍Paris, France
🎓KEDGE Business School, France
Currently based in Paris 🇫🇷 · Open to opportunities across France and the EU
in LinkedIn linkedin.com/in/vigna24
⌥ GitHub github.com/vigneshwari2408

Vigneshwari Nalla 🌸

Based in Paris · Open to opportunities across France & the EU 🌸